Privacy Policy

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

Effective Date: 9/10/2026
Last Updated: 9/10/2026

This is the static, JavaScript-free Privacy Policy for Pump Service Pro / The Pump Software Company. Identical content is served at /privacy-policy.html, /privacy-policy, /privacy, and /privacy/ (apex domain; prefer non-www).

This Privacy Policy applies to:

• PumpServicePro.com
• PumpTestPro.com
• PumpProsDirectory.com

(collectively, the "Websites" or "Services")

These Services are owned and operated by PumpServicePro.com / The Pump Software Company ("Company," "we," "us," or "our").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our Services.

1. Information We Collect

We collect information in the following categories:

A. Information You Provide to Us

When you:

• Create an account
• Subscribe to a paid plan
• Add team members
• Submit pump test data
• Use the directory
• Connect Google or QuickBooks
• Contact support

We may collect:

• Name
• Business name
• Email address
• Phone number
• Billing address
• Payment information (processed via Stripe)
• Pump test data and technical measurements
• GPS location data entered or captured
• Uploaded documents or photos
• Customer contact information entered into the system

B. Google OAuth Data

If you choose to sign in using Google or connect Google services:

We may access:

• Your Google account email
• Basic profile information (name, profile image)
• OpenID authentication tokens

We only request the minimum scopes necessary for authentication and integration.

We do not access:

• Gmail contents
• Google Drive files
• Calendar data
• Contacts

Unless explicitly authorized by you for a specific feature.

Google user data is handled in accordance with:

• Google API Services User Data Policy
• Limited Use requirements

C. QuickBooks Integration Data

If you connect QuickBooks:

We may access:

• Customer lists
• Invoice data
• Products and services
• Basic financial metadata required for syncing

We do not store full accounting records beyond what is required for integration functionality.

D. Payment Information

Payments are processed through Stripe.

We do not store:

• Full credit card numbers
• CVV codes
• Bank account credentials

Stripe processes payments in accordance with PCI-DSS compliance standards.

E. Automatically Collected Data

When you use the Services, we may collect:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Session duration
• Referral URLs
• Cookies and usage analytics

2. How We Use Your Information

We use your information to:

• Provide and operate the Services
• Authenticate users
• Manage subscriptions and billing
• Enable team member accounts
• Generate pump test reports and job packets
• Display directory listings
• Improve product functionality
• Provide customer support
• Prevent fraud and abuse
• Comply with legal obligations

We do not sell personal data.

3. SMS / Text Messaging (TCPA)

Pump Service Pro may send text messages to mobile phone numbers you provide as part of our customer-care messaging program.

A. SMS Data We Collect

We may collect and store:

• Mobile phone number
• SMS opt-in consent status, timestamp, and source (in-app, written form, or web form)
• Message delivery and reply status logs

This information is used solely to operate the Pump Service Pro messaging program, including service-related texts such as job updates, estimate notifications, invoice reminders, appointment reminders, and similar customer-care messages.

B. Consent / Opt-In

We obtain your express consent before sending text messages. Consent may be provided through:

• An opt-in checkbox or toggle in the application
• A written agreement or signed form
• A web form where you expressly agree to receive text messages (including /sms-opt-in and /sms-signup)

You are not required to consent to SMS messages as a condition of purchasing our services.

C. Message Frequency and Rates

Message frequency varies based on account activity, job status, appointments, and billing events. You may receive several messages per week during active service, or fewer when no jobs are in progress. Message and data rates may apply according to your wireless carrier plan.

D. Opt-Out and Help

You can stop receiving text messages at any time by replying STOP to any message. To receive help, reply HELP or contact us at support@pumpservicepro.com.

E. Non-Sharing of Mobile Numbers and Messaging Consent

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

4. Data Sharing and Disclosure

We may share information with:

A. Service Providers

• Stripe (payment processing)
• Google (OAuth authentication)
• QuickBooks (if connected)
• Twilio (messaging delivery processor only — used solely to send and receive customer-care text messages you consented to; not for Twilio's own marketing)
• Cloud hosting providers
• Analytics providers

These providers are contractually obligated to protect your data and may process data only to provide services to us.

Mobile phone numbers and SMS / messaging consent data are never shared with service providers or affiliates for marketing or promotional purposes. Twilio is used only as the messaging delivery processor for our customer-care texts. We do not sell or rent mobile numbers or consent records.

B. Legal Compliance

We may disclose information:

• If required by law
• To respond to lawful requests
• To protect our legal rights
• To prevent fraud or security threats

C. Business Transfers

If our company is sold, merged, or acquired, user information may transfer as part of the business assets. Mobile numbers and messaging consent remain subject to this non-sharing commitment for marketing/promotional purposes.

5. Data Retention

We retain information:

• As long as your account is active
• As necessary to provide services
• As required for legal or tax obligations

You may request account deletion at any time.

Upon deletion:

• Authentication tokens are revoked
• Personal data is removed or anonymized
• Some records may be retained for legal compliance

6. Data Security

We implement commercially reasonable safeguards including:

• Encrypted HTTPS connections (SSL/TLS)
• Secure token-based authentication
• Role-based access controls
• Cloud-hosted infrastructure security
• Stripe PCI-compliant payment processing
• Limited internal access to production data

No system can be 100% secure. Use of the Services is at your own risk.

7. Your Rights (California + U.S. Users)

If you are a California resident, you may have the right to:

• Know what personal information we collect
• Request deletion of your personal information
• Request correction of inaccurate data
• Opt-out of data selling (we do not sell data)

To exercise these rights, contact: support@pumpservicepro.com

We will verify your identity before processing requests.

8. Cookies and Tracking Technologies

We use cookies to:

• Maintain user sessions
• Remember login preferences
• Improve site performance
• Analyze traffic trends

You may disable cookies in your browser settings, but some features may not function properly.

9. Children's Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect personal information from children.

10. Third-Party Links

Our Services may link to third-party sites. We are not responsible for their privacy practices.

11. International Users

Our Services are operated in the United States. By using the Services, you consent to the transfer and storage of your information in the United States.

12. Google API Disclosure (Required for OAuth)

PumpServicePro, PumpTestPro, and PumpProsDirectory use Google OAuth for authentication.

Our use and transfer of information received from Google APIs will adhere to:

• Google API Services User Data Policy
• Limited Use requirements

We:

• Only use Google data to provide user-requested functionality
• Do not sell Google user data
• Do not use Google data for advertising
• Do not transfer Google data to third parties except as necessary for functionality

13. Directory-Specific Disclosure (PumpProsDirectory.com)

Businesses listed in the directory may display:

• Business name
• Contact phone number
• Website
• Service area
• Public business information

This information is either:

• Provided by the business
• Publicly available
• Submitted for listing purposes

14. Data Deletion Requests

To request account deletion or data removal:

Email: support@pumpservicepro.com

Include:

• Full name
• Account email
• Website used

We will respond within 30 days.

15. Changes to This Policy

We may update this Privacy Policy at any time. Material changes will be posted on this page with a revised effective date. Continued use of the Services constitutes acceptance of changes.

16. Contact Information

For privacy questions or requests:

• Company Name: PumpServicePro.com / The Pump Software Company
• Email: support@pumpservicepro.com
• Mailing Address: 42595 N Fork Drive, Three Rivers, CA 93271

Related: Terms of Service (static) · Terms · Privacy Policy (canonical static)